Job Title: Marketing Executive (12 Month FTC) Salary Range: £27,000 - £30,000 Location: Hertfordshire About the Role: Our client, a leading FMCG company in the healthy snacking sector, is looking for a Marketing Executive on a 12-month fixed-term contract. This exciting role is perfect for someone passionate about consumer engagement and marketing within a fast-paced, dynamic environment. The Marketing Executive will play a key role in ensuring exceptional consumer care and supporting the wider marketing team to deliver impactful initiatives. If you're ready to jump in and make a difference, this is the role for you. About Our Client: We are working with an innovative FMCG business, our client continues to experience sustainable growth and expansion across global markets. The team is dynamic, ambitious, and values-driven, constantly striving for excellence while prioritising the consumer experience at every touchpoint. The Marketing Executive will: Be the lead point of contact for all consumer interactions, including phone, email, social media, and post, ensuring the highest level of customer service. Ensure seamless product fulfilment by maintaining strong relationships with the fulfilment house. Respond to consumer inquiries and complaints in a personalised and timely manner, ensuring every interaction strengthens the brand’s relationship with its loyal customers. Lead on special initiatives such as surprise & delight send-outs and buyer boxes, enhancing consumer engagement at key moments. Collaborate with the Quality Control Manager to address product-related inquiries and generate monthly consumer reports. Essential Skills: 1-2 years of experience in a fast-paced, consumer-facing role, ideally within an FMCG or brand-led environment. Experience using Zendesk or similar CRM systems to manage customer interactions effectively. Excellent communication skills, with the ability to engage and resolve issues in a warm, friendly, and professional manner. Proactive, organised, and able to manage multiple tasks and priorities independently. A passion for consumer experience, with a positive and adaptable attitude. Benefits: Join a fast-growing, international business with clear career progression opportunities. Hybrid working model, offering a great work-life balance. Be part of an enthusiastic and driven team working on top-tier brands in the FMCG sector. Enjoy delicious snacks every day as part of the company culture! Access to training and professional development to support your career growth. Apply now to take your career to the next level with an exciting opportunity at a leading FMCG company!
